Combined with ReSOFT, service desk assist gives you the ability to extend your staff by bundling service with helpdesk for complete desktop and server management package. These transparent services are conducted behind the scenes and involve interaction only with YOUR staff. As the MSP, you maintain complete control over usage, data collection and all end-user interaction. With all HandsFree Networks service offerings, It’s always YOUR NOC under YOUR full control.
The ReCARE provides high level of automation for detection, diagnosis, and resolution of issues, and works autonomously to provide automated support capabilities even on machines that are disconnected or intermittently connected to the network. This task requires staffing to be available around the clock, seven days a week. Staffing for this activity can be difficult because of the time requirements as well as the broad base of knowledge required to react, analyze and resolve issues.
Support team provides full support for the end-users in resolving problems and issues on Windows based systems management. The software initiates many support requests automatically. Support requests can also be initiated manually by telephone, through email, or by a browser through a web interface. We understand the requirements for services that our customers are faced with, and recognize the unique opportunity we have to resolve your IT needs. We believe that our premier ReCARE offering in the managed service market puts us in a unique position to make you successful in managing your IT.