HandsFree Networks - Managed Services Benefits
ReCARE was designed and continues to evolve to create true sources for provisioning and delivering IT managed services. Unlike systems that provide monitoring or just one piece of a solution, ReCARE provides an integrated framework for implementing your knowledge and expertise as solutions to your customers.
Reduced investment in infrastructure
- Ability to expand more rapidly without expanding your resources.
- Eliminates the need for building and maintaining infrastructure for providing comprehensive desktop/laptop maintenance service.
- Building processes for carrying out preventive maintenance activities 365 days a year.
- Your investment in ticketing system, shopping for security packages, remote control tools, reporting engines, script engines.
- Faster service through automated resolution of end-user issues and escalation of unresolved issues.
- Reduce support costs and improve ROI on your IT investments.
- Increase your options with flexible pricing models that can be based on incidents, users or calls.
- Reduce the risk of downtime due to viruses, lack of patches, and other security vulnerabilities.
Less work for Internal Staff
- HandsFree Networks team double-checks the automated process of applying the patches and provides client with comprehensive report.
- Starting with rapid deployment, you can be up and providing services within a day.
- Keep your staff productive and your IT assets available with fast, efficient field service whenever you need it.
- HandsFree Network team looks at reports that provide information on problem incidents and takes prompt action to fix the issue.
Improve quality of life
- Less interference with end users by resolution without remote control sessions.
- ReCARE saves your employees time and frustration and saves you money.
- More consistent and higher quality service through standardization of resolutions.
- Better scalability through application of resolutions to groups of end-user systems.
- Add new revenue stream to your business by adding desktop/laptop maintenance service.
- Refocus your high-priced staff to higher profit opportunities.
- Provide greater justification for expense, visibility on costs and processes.
- Provide an insurance policy to avoid future desktop protection issues.
HandsFree Networks provides the infrastructure for truly pro-active and cost-effective technical support. We deliver a significant and quantifiable improvement over the current situation to all user communities, from small organizations to large enterprises.