Support Automation Overview
“Just knowing there is a problem at a remote location doesn’t solve anything”
Finding and fixing IT problems at remote sites remains a time-consuming, labor-intensive and expensive process. Existing management tools are good at monitoring devices and identifying problems, but lack the intelligence and local control to actively fix problems when they occur, forcing IT staff to go on-site to perform routine administration and recovery tasks.
ReSOFT - Support Automation Software with its extensive feature set and intuitive design powered with Device Healthcare technology with all the intelligence built-in to perform automated detection, problem diagnosis and problem remediation in a completely secured environment for Windows based device management. There is nothing more important than your desktop and laptop being always up and running. The HandsFree Networks ReSOFT - Support Automation Software makes that a reality while offering you maximum control over every aspect of operations.
HandsFree Networks features include automating key desktop management processes, securely monitoring of your desktop environment, around-the-clock automated end-device management and problem resolution and support without the need to ever send someone on-site. ReSOFT builds automation into the system diagnosis and management process by mirroring best practice associated with the provisioning of service and automating repetitive work by machine-driven tasks and processes.
Proactive Support Automation
With Proactive Support Automation you can discover problems before your customer does, and often automate the resolution of problems at the symptom stage.
- Automated Maintenance
- Host Intrusion protection
- Automated Update Management
Assisted Support Automation
With Assisted Support Automation you can diagnose and solve problems faster by quickly analyzing every component of your system at the customer site – instantaneously and without disrupting your customers.
- Automated Problem Diagnosis
- System Management
- Change Detection
Traditional Support Tools
Non-automated resolution and semi-automated diagnosis can be resolved using traditional support tools.
- Remote Access tools
- Service Monitoring & Management
- Asset & Inventory Tracking