Innovation remains as a key focus for companies seeking for spur growth, HandsFree Networks technology is a broad concept that deals with people's reliance and knowledge on IT and how it affects systems' ability to control and adapt to environment. Though ReSOFT is an application in the world of Microsoft Windows based systems and networks, HandsFree Networks technology can be applied to automate support and management of a broad range of devices.
Device Healthcare does not have a dedicated client/server architecture but it has two main components:
Client component with DART (automated solutions and procedures) database that’s installed on every supported device on a customer’s network. The HandsFree Networks client performs all symptom detection, diagnosis and resolution activities. It also performs automated system administration and management activities. All client activities and events it detects are logged onto the HandsFree Networks server.
Server component, a suite of applications that run on a system that could be located on the end-user network, at a support provider location, or at HandsFree Networks. Server applications are browser based and can be accessed via secure HTTP (port 443) from anywhere on the Internet. They give users access to the event log and asset databases, and enable pro-active system management and support.
HandsFree Networks Dashboard is a two-pane MS Windows Explorer-like interface to view the current status of systems at all of your sites . The HandsFree Networks Dashboard lets you quickly identify problems, and drill down to determine their root causes. For each system at your sites, you can view current asset, security, resources, event, and maintenance status, and take appropriate corrective actions with a few clicks of the mouse.
Device Healthcare technology has four other major components that integrate the HandsFree Networks client and the systems it's installed on with a support provider's support and management infrastructure. They are:
- Dart Configuration Management
- Event Log Management
- Asset Management
- Site Management Facility
HandsFree Networks does not require a dedicated server as all automated support activities are performed by software that resides on each supported device on the end-user network, and a copy of the DART database also resides on each supported device.
There are several advantages to running the HandsFree Networks client on every supported device, including:
Support all the time - Regardless of whether the supported device is connected or not to a network, the HandsFree Networks client detects, diagnoses, and resolves symptoms, and performs system management and maintenance tasks. The logs of all events detected and activities performed that are queued locally while the system was disconnected are transmitted to the server component once it’s connected to Internet again.
Increased security - Even when a network connection is available, most of the symptom detection, diagnosis and resolution activities, and system management and maintenance tasks are performed locally to minimize bandwidth and the security risk inherent in frequent network access.
Resolve problems locally - HandsFree Networks client detects a symptom of a problem, finds a matching symptom/solution set (DART) in the local DART database, automatically resolves the problem or performs the designated procedure, verifies that the symptom has been corrected and logs the problem resolution.
Networked support - HandsFree Networks clients installed on supported devices communicate with each other. This makes it possible to resolve complex network-related symptoms and helps increase device availability. In concert provide early warning about problems with a device and can be used to resolve symptoms that may have isolated or otherwise made a device unavailable.